your appointment

We are working hard to keep you and our staff COVID safe during your appointments. We do have some therapists that have vulnerable family at home so we please ask that you follow a few simple steps before your appointment.

Complete a lateral flow (you can pick these up at any chemist)  or PCR test
Upload your results to the gov website.
Do not attend your appointment if you or a member of your household has been unwell in any form.
Keep an eye on your emails for any consultation forms that need to be completed.

To keep our diary running smoothly please check your appointment confirmations to make sure you have booked all the treatments you require. We can also send payment links in advance to pre pay for your booking.  If you need help with anything please contact us and we will be more than happy to help. 

January bookings are filling up fast so be sure to plan ahead.

Contact our team via email for the fastest response during busy hours.

Let’s have a great xmas everybody from Grace & Team.

age restrictions

Grace Ellen Beauty’s treatment menu is open to clients aged 16+. Please do not bring children to your appointment. Our massage & intimate waxing menu is available for clients aged 18+. Under 18’s MUST be accompanied by an adult.

cancellation policy

As a small business last minute cancellations make a big change to our diary. A charge of 50% of your appointment fee will be made for cancellations within 48 hours. For cancellations with less than 24 hours notice / no show appointments the full appointment will be charged. Of course if you need to cancel your appointment due to COVID isolation guidelines as this is unavoidable a charge will not be taken. (Proof of track & trace will be required).

missed appointment policy

As our cancellation policy states we do charge for missed appointments as we could have booked another client. However we understand that things happen so if for any reason you missed your appointment please do email or call us and the charge may be waived. 

patch testing

Patch tests are required 48 hours before your appointment for:

– Eyelash Tinting
– Eyebrow Tinting 
– Spray Tanning
– LVL Lash Lifting 

Please note that if you do not come for a patch test your treatment will be refused. 

covid guidelines

– Please do not attend if you or a household member have been unwell in the last 14 days.
– Please do not attend your appointment if you have tested positive for COVID within the last 14 days. 
– We will need you / household member to be symptom free before we can treat you.
– Please wear a face mask to your appointment.

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